Date: May 23, 2013 Repetitive Dive: 2 of 2
Time In: 15:50 Time Out: 16:26 Time: :36
Dive Location: Angler’s Reef, Oahu, HI.
Purpose: Discover Scuba Diving – DMC Internship
Dive Type: Boat Environ: Ocean / Salt
Conditions: 5-7′ Swells, Moderate Current & Surge Wt: 16lbs
Air Temp: 82° F Btm. Temp: 77° F
Max Depth: 38′ Average Depth: 18.7′
Safety / Decompression Stops: None
Start PSI: 3,084 End PSI: 1,201 Air/EANx: 21%
Exposure Protection: 5-Mil Full Wetsuit, Hood, Boots, Gloves
Equipment: 3cf Spare Air, Dive Light, Scuba Pro Jet Fins, iGills
For the second dive of the Discover Scuba Diving (DSD) internship we headed over to Angler’s Reef, a reef line just West of the Koko Craters dive spot. After an uneventful tour of the area we headed back to the boat with the students.
Back at the boat we were able to convince the female student that had panicked on the first dive into getting back into the water with just Kendal and myself which she agreed to. I hovered nearby as a precaution as Kendal calmly talked to her and relaxed her. He was finally able to talk her into descending a little while holding onto the descent line and was able to take her down to about 22 feet and hang out there for a few minutes.
Once we were back on the boat she said that she was grateful that we took the time to work with her by herself and she loved the special attention that she had received by us going out of our way with her.
That’s what great customer service is all about.